ASSOCIATE CLOUD ENGINEER – RAPIDSCALE

Flexible enough for the SMB and powerful enough for the enterprise, RapidScale, a Cox Business company, is a global managed cloud services provider helping organizations increase IT productivity, improve security, and empower remote workforces. Some organizations partner with RapidScale to manage portions of their IT, while others offload it all. Through our global network of data centers and our 24/7/365 high-touch support team, we obsess over creating an exceptional IT experience through a human approach to managed cloud.

RapidScale is one of the fastest growing Cloud Computing companies in the industry. Based in Irvine, CA, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe. RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization for both Windows and Mac applications. The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise “Flex Pod” cloud stack.

JOB SUMMARY:

The Network Engineer’s role is to ensure that RapidScale/industry best practices and methodologies are applied to design, deployment and operations of core route/switch and data center networks. This individual provides technical guidance and leadership to the customer and project management team and ensures project timelines are being met. They will be the technical point of contact for the customer and provide design, migration and deployment guidance.

The Network Engineer will work as part of a team that provides design, architecture, and migration planning for new customer projects.  The role is responsible for leading all the technical efforts to successfully migrate a new customer into the RapidScale platform. The Network Engineer will be responsible for providing migration support, which includes advanced troubleshooting, architectural design, and management of overall health of services migrating into the RapidScale managed cloud. The position will be a key factor in providing a great customer experience pre & post implementation.

DUTIES AND RESPONSIBILITIES:

(Essential Duties include but are not limited to):

Responsible for the delivery of network planning, design, implementation & optimization services as a post sales consultant to clients.
Create Low Level and High Level design of data center networks utilizing industry best practices and Cisco hardware to include: Cisco enterprise level L3 switching and Nexus 7K/5K/2K platforms.
Lead the delivery of network solutions including routers, switches, firewalls, load balancers and other network hardware appliances including VMWare VeloCloud.
Oversee/perform new and existing equipment, hardware, and software upgrades.
Perform installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices.
Monitor network performance and troubleshoot problem areas as needed.
Conduct research on network products, services, protocols, and standards to remain abreast of developments in the networking industry.
Provision new customers and provide onboarding assistance.
Provide support on escalated trouble tickets when necessary.
Review entire environment and execute initiatives to reduce failures, defects, and improve overall performance.
Document architectures, procedures, and processes for use by other engineers and support.
Create documentation for helpdesk to use and remediate issues on first call.
TECHNICAL SKILL REQUIREMENTS:

Network:
IPv4, IPv6
VLANs
VPNs (IPSec configuration/troubleshooting)
QoS
Subnetting
NAT
Port translation
Spanning tree
LACP, port channeling, and VPCs
HSRP
BGP
OSPF
RIPVMware VeloCloud
Fortinet products
Ubiquiti products
Cradlepoint LTE
EDUCATIONAL & SKILLS REQUIREMENTS:

Must have at least 4 years of experience designing, deploying, and implementing core route/switch and/or data center networks in accordance with industry best practices.
Passionate, collaborative, results oriented capable of inspiring and building cross functional high performing relationships to effectively drive change while achieving established goals.
Ability to form strong cross-functional relationships and influence others to ensure that business initiatives are achieved.
Exceptional level of skill in both oral and written communications and the ability to effectively present ideas and information.
Experience with logical network design models (L2/L3, WAN, Network Optimization, Spanning tree, VFR, VTP, VLANs, physical cabling).
Working technical knowledge of network control protocols (QOS, PfR, PoE, NTP, DHCP), network management protocols (CDP, FTP, TFTP, SNMP) and security protocols (SSH, HTTPS, AAA, IPSec).
Experience with Cisco ISE (Identity Services Engine), as well as Trustsec desired.
Working technical knowledge of advanced Layer 2 technologies (LISP and VXLAN)

About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That’s a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you’re interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!

About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses – which includes Cox Automotive and Cox Communications – is forging a better future for us all. Ready to make your mark? Join us today!

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Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

JOB CATEGORY: Engineering / Product Development

JOB LEVEL: Individual Contributor

DIVISION: Cox Communications

LOCATION:

Raleigh NC
Remote – North Carolina