OSC Technical Customer Service Representative

The Operations Support Center Technical Customer Service Rep (TCSR) will be primarily responsible for manning the phone queue, projecting a professional company image through phone interaction, monitoring alarm board, managing tickets in the Incident Management System, and troubleshooting technical requests. In order to resolve unique network and system related challenges and to promote growth in individual employee skill sets, other duties and responsibilities will be assigned by management as needed. Technical Customer Service Representatives will be evaluated quarterly/annually on their execution of their primary responsibilities and any secondary or added responsibilities.

The Operations Support Center is a 7 x 24 x 365 organization, which means the position requires shift work.  The OSC staffs for business needs therefore your shift could change.