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Business Analyst

Website DataCenters_QTS QTS Data Centers

Leading provider of data center solutions. Powered by People.

The Business Analyst will work with business leaders to identify and translate user requirements into user stories, design documentation, timelines process flows and other documentation as needed.  The position requires excellent written and verbal skills with the ability to facilitate meetings and larger workshops to drive continuous process and platform improvements.

RESPONSIBILITIES, other duties may be assigned.

  • Gathering requirements and translating the requirements into functional design specifications, use cases and/or business process flows
  • Create process documentation, and user stories. Work with Business and Technical teams to groom and prioritize.
  • Work on Agile implementations with Scrum Masters, Product Owners, and Program Leaders, etc.
  • Facilitate working sessions with Product Owners and Business teams.
  • Give demo to Product Owners and Business stakeholders.
  • Test the application and confirm test cases for the testing team.
  • Organized and analytical, adept at working in a team environment, able to design and implement a project schedule, and able to handle multiple priorities.
  • Interpret user needs and create detailed user stories that will meet the Developer’s needs.
  • Manage and prioritize requirements in collaboration with cross functional teams. Adjust the requirements based on timeline, complexity and other business drivers.
  • Analyze complex business processes, identify automation opportunities, identify business requirements, reengineer process to improve automation potential
  • Research, analyze and troubleshoot production support issues
  • Able to work with a high level of independent capability and initiative, while being able adjust daily workloads to shift for competing business priorities, to be able to finish assignments without undue supervision.


  • Bachelor’s degree in Management Information Systems or related field or equivalent professional experience
  • Five or more years of experience as a Business Analyst or other relevant experience
  • Prior experience working with Salesforce products such as Sales Cloud, CPQ, etc.
  • Experience with Agile/Scrum methodology
  • Experience in creating mockups, wireframes, and prototypes.
  • Experience in leading/facilitating requirement meetings during business requirement gathering sessions or design discussions.
  • Experience in SaaS subscription-based customer support, Customer Success as well as Post-Sales process, preferably with a high-tech company


  • Salesforce certifications
  • Prior experience with Workday Financial
  • Experience leading and developing enhancements and process improvements in Salesforce
  • Project Management skills
  • Previous hands-on quality assurance background with experience full-cycle testing of functional requirements and managing requirements traceability.
  • Scrum training and/or certifications


  • Extremely organized, capable of multitasking and managing their time well
  • Excellent written and verbal communication skills
  • Knowledge of basic documentation software (Microsoft Word, Excel, PowerPoint)
  • Demonstrate willingness to partner across internal departments
  • Strong analytical skills, including a thorough understanding of how to interpret business needs and translate them into application and operational requirements
  • Strong critical thinking skills to assess current processes and propose new ideas
  • Change Agent – Excited about change, drives business process improvement and technology expansion within the business.
  • Resilient in the face of opposition and adversity, able to complete required changes.
  • Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members
  • Must have experience communicating how changes in requirements result in changes to the original level of effort or timeline.

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information.

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