Services Sales Consultant, Professional Services

Who We Are

QGenda is redefining healthcare workforce management everywhere care is delivered. We’re on a mission to empower the healthcare industry to better onboarding, deploy, and manage their workforce. Over 4,500 healthcare organizations have trusted us to help them make strategic workforce decisions through our unified software platform. With more than 600 employees across the US, we are united in our vision and culture to make a difference for our customers, while enjoying the day-to-day.

At QGenda, we value our employees and their contributions toward the success of the business. We strive to create a dynamic work environment that fosters growth, innovation, and collaboration, where employees can be proud of the work they do and the impact it has on the healthcare industry.

QGenda is headquartered in Atlanta.

To learn more about QGenda, visit us at qgenda.com or follow us on Instagram or LinkedIn.

About Your Role 

The Sales Desk is responsible for laying the groundwork to deliver client-facing projects that span across one or more business units. The Service Sales Consultant is expected to partner with sales to define scope and requirements related to the delivery and support of QGenda’s platform. This individual will oversee the translation of these requirements into tasks/services and estimation of the level of effort, including cost to deliver. This role will also collaborate with the workforce management team as scope and resourcing is defined to create the correct staffing model for customer engagement.  The Service Sales desk will complete documentation & attend meetings as requested by Sales or the customer.

How You’ll Make an Impact 

Support the QGenda Sales team in the sales process, by being the CX SME as it relates to QGenda onboarding, training, customer success and customer support. Respond to scoping requests for new QGenda opportunities that require CX data and details for onboarding, training, and customer support..
Work with various stakeholders such as sales teams, product experts, customers, etc to determine customer  service requirements. Translate non-standard service requests, into a services SOW, to ensure customer requirements and responsibilities are formally documented and agreed upon.
Facilitate handoff between Sales and Intake teams with documentation that will serve as the groundwork for the delivery team and implementation of the product/services.
Track Service Sales opportunities and bookings
Leverage knowledge of solutions and services as well as other resources inside and outside to choose the most appropriate services solution, task verbiage, and level of effort to deliver the solution
Complete documentation requested from customer and Sales, including but not limited to RFPs, SOWs, rate cards, scope documents, etc.

Who You Are 

Strong communication and ability to  represent QGenda’s Customer Experience organization.
Experience in understanding business problems, products, processes and technical challenges and thrive on connecting technology with measurable business value for customers and the internal organization
Skilled at using data management systems to manage information and analyze performance and trends
Demonstrates ability to use project management techniques and skills as appropriate for difficult implementations with a high degree of expertise and independence
Strong written and verbal communication skills to interact with a wide audience.
Exceptional attention to detail and ability to manage multiple project streams simultaneously and prioritize responsibilities

Experience You Bring 

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
Travel up to 20%
Bachelor’s degree preferred
4+ years applicable experience relevant for the function being managed

Applicants for this position must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What’s In It For You

We offer a comprehensive total rewards package to support our full-time employees and their family’s day-to-day needs, well-being and major life events, which includes:

Fully company-paid options for medical (both in-person and virtual), dental and vision insurance
Flexible paid time off (PTO) policy to enjoy periods of uninterrupted rest and relaxation for a healthy work/life balance
Paid parental leave for birth, adoption or permanent placement 401(k) with company match
Options to work in a hybrid-working model or remotely from home, depending on the position
Annual Costco membership, cell phone stipend, commuter benefits, in-office perks and more
QGenda delivers technology solutions to improve how healthcare is delivered and increase access – for everyone. We can only succeed by bringing together diverse minds, thoughts, ideas and team members to create better solutions for our customers and make us a better company as a whole. We are committed to creating a culture of embracing diversity, inclusion and equity for all.

QGenda is an Equal Employment Opportunity employer and makes all employment decisions without regard to race, color, religion, creed, gender, sex (including pregnancy), sexual orientation, gender identity or expression, natural origin, ancestry, age, marital status, disability or genetic information, military status, status as a disabled or protected veteran or any other protected status under applicable law.

If you require accommodations or assistance to complete the online application process, please contact recruiting@qgenda.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. We will respond to your email promptly.