Scrum Master – Senior Manager

BCG’s Digital Products organization is a cross-functional internal organization with strong leadership alignment   designed to enable the realization of the benefits of our digital transformation. The organization is set to transform our products, experiences, processes, technology, and ways of working to deliver our clients unrivalled experience of exceptional service, value and flexibility. We are looking for a person to provide the passion and the drive to coach and enable teams and groups to deliver high quality business and customer centric outcomes within our Digital Products organization.

The Scrum Master is change agent that can work with people and teams to help them improve and deliver their best work. You will work with Product Owners and be a key player in managing the work of multiple Squads by maintaining the backlog, facilitating Agile ceremonies and making sure your Squads are practicing true Agile working practices. You will work directly in Squads to advise and oversee performance against KPIs, adherence to Agile practices and opportunities for continuous improvement to help the team work better and smarter. You will be a champion for Agile culture and behaviors, promoting “new ways of working” and Agile principles and practices both at the program level and in your squads.

As a Scrum Master, you will: Partner with Product Owner to prioritize work through the backlog and manage other scrum artifacts Reviewing sprint progress to ensure the latest work status is captured and updated as appropriate
Ensuring teams manage work and priorities effectively, all team members are engaged, and all work is captured in the backlog
Enable Squads to realize their mission and objectives and deliver on their OKRs/KPIs Driving members to anticipate and resolve potential blockers (e.g., resource constraints), and ensuring impediments and blockers are removed or escalated as needed
Ensuring that Squads and Tribes are interacting with dependent stakeholders effectively
Maintaining and updating squad process metrics and artifacts to ensure accurate and transparent communications to Product Owner and other stakeholders
Measuring squad output over time – e.g. creating burn-down charts
Identify continuous improvement opportunities and best practices to progress the work of the squad Engaging and partnering with Agile Coaches and Agile CoE to help identify and deliver against training needs to support Agile practices
Observing and engaging with individual Squad members to identify opportunities to improve Agile performance and effectiveness, bringing a continuous improvement and “MVP” mindset to the Squad’s work
Work with squads to embed and reinforce Agile practices and behaviors and ensure their maturity  Working with senior leadership to facilitate and lead Agile ways of working within the squads
Facilitating Agile sprint ceremonies as appropriate including Sprint Planning, Daily Standups, Sprint reviews, Sprint Retrospectives and backlog refinement
Providing thought leadership and constructive feedback to team members to help drive Agile maturity, knowledge and effective communication
Partnering with PO and Agile Coach in coaching the squad to identify practical ways to drive their progress and maturity
Enable the Organization’s new ways of working and embed Agile principles in the day to day  Modelling behaviors to support the organization’s transformation to a new way of working
Assessing squad members and stakeholders in adopting agile ways of working
Actively curate a culture supportive of continued learning, transparency and empowerment
Collaborating with other leaders in the Digital Products organization and the Agile Center of Excellence (e.g. Agile Coaches, Scrum Masters) to further drive organizational change

Experience:

Total 6+ years’ relevant Agile experience (e.g.,Scrum Master, Agile Coach/ Mentor) in 1 or more organizations
Agile Certifications, preferably Scrum.org (PSM I + PSM II) or Scrum Alliance (Certified Scrum Master)
Bachelor’s degree in computer science, information technology, or a relevant field preferred
Deep understanding of agile software delivery, the path to production and other operational aspects
Deep knowledge of other Agile frameworks (Crystal, XP, DevOps etc.)
Extensive Experience with JIRA / Confluence or other software to manage agile programs
Practical knowledge of various coaching tools in team management
Good understanding of technology enabled business transformation, Digital transformation, Organizational transformation, delivering enterprise-level IT and Digital projects
Exceptional communications and stakeholder management skills
Experience in consulting is a plus