Lead SAP Support Analyst

Preferred Qualifications

Master’s degree in computer science or a related field.
7+ years of experience in business systems analysis.
Prior experience in a technical lead or mentorship role.

Job Summary
Reviews, analyzes, and evaluates user needs to create system solutions that support organizational needs. Supports management in the design of processes and metrics for a functional area, leads and prioritizes activities for one or more workstreams, and provides training and guidance to junior analysts.

Major Tasks, Responsibilities, and Key Accountabilities

Partners with internal stakeholders to define business requirements, identify improvement opportunities, troubleshoot system issues, and develop applicable solutions.
Determines, develops, and communicates system enhancements and changes based on empirical analyses.
Manages and executes system enhancement testing with engineering and technology teams to ensure quality, fit to ask, performance, and security compliance.
Ensures software is successfully pushed into production environments and assists with the resolution of launch-related issues.
Communicates with leadership regarding the status and completion of business requirements, test cases, and test execution.
Maintains and analyzes a vendor analysis workbook to assist with the selection of new technology suppliers.
Develops and improves internal processes to refine technologies and create organizational efficiencies.
Leads and directs the work of junior analysts, including providing training, guidance, and feedback on projects and tasks.

Nature and Scope

Displays the highest level of critical thinking and analysis in bringing successful resolution to high-impact, complex, and/or cross-departmental problems. Makes prompt, sound decisions when faced with complex and often contradictory alternatives that result in successful outcomes.
Operates with considerable latitude. Situations may have little or no precedent requiring original or new concepts or approaches without guidance from others. Reaches decisions under conditions of uncertainty.
Develops or engages/directs others in developing innovative solutions to important, highly complex strategic and operating problems; cross-departmental considerations are often present.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Typically requires overnight travel less than 10% of the time.

Education and Experience

Typically requires BS/BA in a related discipline. Generally 8+ years of experience in a related field OR MS/MA and generally 5+ years of experience in a related field. Certification is required in some areas.