Site Reliability Engineer

About This Opportunity 

The Site Reliability Engineer (SRE) oversees our exciting E-Commerce branded platforms, where customers can purchase our products online and receive them physically or digitally as part of our Operations team.  The Site Reliability Engineer is the leading subject matter expert on all the platforms owned by our team, resident onsite and in the Cloud.  The focus of this job is to leverage tools to allow us to automate much of the operations management and ensure the highest reliability and performance for our sites.  The SRE will use various analytics tools to measure our performance.  This position is central to our platforms and he/she will act as coach for the team to ensure the systems are operating optimally and protecting our brands.  This is an exciting and rapidly expanding part of our business, and the right candidate will help us continue to grow!

Responsibilities

Implement and improve CI/CD tooling to drive total automation to release in Production
Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding
Partner with development teams to improve services through rigorous testing and release procedures
Participate in system design consulting, platform management, and capacity planning
Create sustainable systems and services through automation and uplifts
Balance feature development speed and reliability with well-defined service level objectives
Site reliability engineer will craft tools to automate our operations and maintain high availability
Lead and guide the team as an expert with Azure Cloud computing
Drive efforts for monitoring, performance, capacity planning and disaster recovery
Liaise closely with the development team and system analysts to ensure two-way communication
Understand and participate in an Agile or Lean development life cycle
Work with Dev and release management to ensure an efficient delivery pipeline
Improve the reliability, quality and performance of our e-commerce sites and measure our effectiveness using tools like Glassbox and Google Analytics.  Make recommendations for improvement where appropriate.
Serve as the SME (subject matter expert) for our supported applications
Assist the system analyst team members to research and solve complex incidents escalated to the team from our tier one and two partners, using Splunk, Opsview & Dynatrace
Able to work under tight deadlines while providing high-quality work
Assist in analyzing system metrics and make suggestions for monitoring & alerts

Qualifications 

Experience deploying and managing infrastructure in the Cloud, with Azure experience preferred
Bachelor’s degree in Computer Science or other highly technical, scientific discipline
Ability to program with one or more high level languages, such as Python, Java,
Configuration Management experience with tools like Ansible, Chef, Puppet or similar
Strong Linux system administration background
Experience implementing and maintain CI/CD tools such as Jenkins or Bamboo
Strong understanding and experience with SQL and MySQL databases
Experience deploying and maintaining Redis or Varnish caching solutions
Experience participating in the full lifecycle of projects, including effective use of version control, build management, unit testing, and issue tracking software (SVN, Maven, JIRA, Jenkins)
Experience with Git, GitHub and GitHub Admin
Understanding and experience with software development best practices
A proactive approach to spotting problems, areas that need improvement and performance bottlenecks
You’re a Super Star If You Have The Following:

Experience with Nginx, PHP
Experience with Magento
Coding experience with Java : Spring Boot, Sprint Batch, JPA Hibernate, beyond simple scripts

InComm Payments provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.