Application Support Training Consultant

  • Full Time
  • Anywhere

Website Ware2Go Ware2Go

Application Support Training Consultant, Ware2Go
Atlanta, GA | www.ware2go.co

About Ware2Go
Ware2Go [A UPS Company] makes warehousing, fulfillment, and 1-2 day delivery easy and affordable for businesses of all sizes. We simplify the end-to-end supply chain for merchants through innovative tech solutions and 30+ warehouses around the US. We strategically connect merchants with the right warehouse locations so they can get closer to their customers for faster, shipping at a lower cost. Ware2Go has grown 700% in the last year and we plan to grow faster in the year to come. This is a great opportunity to step into a high impact role and grow a business that is changing an industry.

Position Summary
As an Application Support Training Consultant, you will actively work with internal and external users to create an end-to-end solution to meet all fulfillment needs and/or problems. You will also create, lead, and demonstrate the product features via multiple training sessions to internal employees with face to face and virtual seminars.

Responsibilities

  • Developing and maintaining instructional content that engages and/or entertains employees, clients, or warehouse partners while informing them of processes and best practices.
  • Communicating with clients and/or warehouse partners to understand their needs and how educational content can make them successful.
  • Working cross functionally to align how we educate employees, clients, and warehouse partners to leverage our technology and systems to achieve the desired business outcomes.
  • Manage software-related requests for assistance and document these issues
  • Problem determination, workaround resolution, root cause analysis, major incident management
  • Review work log, customer feedback periodically with supervisor and other analysts and technicians, to identify and act on opportunities for improvement
  • Receive, evaluate, prioritize incidents, and provide support for internal and remote users experiencing hardware, software, networking, server, and other technology-related issues.
  • Train and assist users on an as needed basis with software and hardware inquiries.
  • Embrace an ever-changing environment while simultaneously balancing multiple projects; able to switch priorities and focus as needed
  • Ability to work both independently and within a team-oriented environment
  • Strong organizational skills with attention to detail

Required Qualifications

  • Research, Computer Science, or a related field.
  • 2+ years of work experience designing and developing multiple forms of instructional materials (e.g., visual tutorials, job aids, eLearning courses, curriculum, in-person training courses, facilitator guides).
  • Experience producing high-quality instructional videos and images using various editing software (e.g., Camtasia, Premiere Pro, After Effects, Photoshop, Illustrator).
  • Experience working on cross-functional teams and multiple projects simultaneously.
  • A self-starter who can work well both independently and collaboratively.
  • Strong communication abilities with internal and external adult audiences.
  • Strong time management and organizational skills.
  • Excellent grasp of technology and applications.

Preferred Qualifications

  • Excellent grasp of technology and applications.
  • Experience designing, developing, and implementing learning programs for new hires, clients, and/or business partners.
  • Understanding of training tools and processes.
    Experience in logistics and the supply chain industry and/or SAAS technology experience.
    Experience using Salesforce.

EEO Statement
Integrated into our shared values is Ware2Go’s commitment to diversity. Ware2Go is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. This concept encompasses but is not limited to human differences with regard to race, ethnicity, religion, gender, culture and physical ability. Every individual at Ware2Go has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To all recruitment agencies: Ware2Go only accepts resumes from agencies on the Ware2Go or UPS preferred supplier list.  Ware2Go is not responsible for any fees or charges associated with unsolicited resumes.

To apply for this job please visit recruitingbypaycor.com.

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