MacOs Infrastructure Engineer

Website Truist Financial

Financial Services - 6th largest Bank

Technology expert responsible for designing, documenting, implementing, tuning, enhancing, and debugging complex technology solutions that satisfy business needs.

Following is a summary of the essential functions for this job.  Other  duties may be performed, both major and minor, which are not mentioned below.  Specific activities may change from time to time.
1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
4. Documents all relevant end-user interactions and steps taken to resolve incidents.
5. Has occasional contact with end-users.
6. Communicates status of issue resolution to internal customers.
7. May engage and manage outside vendors.
8. Applies in-depth knowledge of application support and an understanding of best practices.
9. Typically leads moderately complex projects and participates in larger, more complex initiatives.
10. Solves complex technical and operational problems.
11. Acts as a resource for teammates with less experience.
12. May have people management responsibilities for a small team.

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelor’s degree and five years of experience in development or application support or an equivalent combination of education and work experience.
2. In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
3. Understanding of key business processes and competitive strategies related to the IT function.
4. Ability to plan and manage projects.
5. Ability to solve complex problems by applying best practices.
6. Ability to provide direction and mentor less experienced teammates.
7. Ability to interpret and convey complex, difficult, or sensitive information.

Preferred Qualifications:
1. Bachelor’s degree and six years of experience or an equivalent combination of education and work experience.
2. Banking or financial services experience.
3. 3+ years of experience with Apple Mac and JAMF experience at enterprise level.
4. JAMF 300 Certification or higher preferred
5. Directly responsible for the design, implementation, and engineering support of end user Mac desktop solutions
6. Deep experience with managing macOS endpoints via MDM (Jamf Pro, Munki, etc).
7. Deploying, configuring, and maintaining JAMF Pro in a cloud and/or on-premises environment
8. Deploying and configuring MacOS
9. Proven experience in systems design and development

10.Familiar with Apple Business Manager

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