Website QTS Data Centers
The Network Engineer is primarily responsible for the support of internal and customer physical and virtual networking, and firewall management with a fundamental understanding of those specialties including any associated automation. The candidate must demonstrate the ability to successfully analyze and perform technical and process based problem resolution with an emphasis on customer satisfaction. The candidate must be well versed in Network technologies and display a desire to continuously grow and improve both technical and soft skills. This position is a part of the Operations Service Center, a 7 x 24 x 365 organization, which means the position requires shift work.
RESPONSIBILITIES, other duties may be assigned.
Be a part of a 24x7x365 Operations Service Center answering customer calls and be flexible in availability as needed
Troubleshoot & support networking concepts and protocols such as: BGP, OSPF, VLAN/PVLAN, STP, HSRP/VRRP, IP sub-netting, and routing while increasing your understanding of a wider set of protocols and advanced technologies
Configure, test and troubleshoot on platforms like ASR 9000, Nexus 7000 –Nexus 9000s•Engineer and test DDOS and traffic mitigation techniques and solutions
Demonstrate current industry knowledge as it pertains to the following; Management of peering/IX/NAP issues, a proficient level of understanding in contemporary network architectures, networking security protocols/procedures, and network scaling/capacity issues
Work with Cisco routing and switching platforms like Catalyst 6500/7600, ASR 9000, Nexus
Manage assigned tickets to ensure SLA compliance and customer satisfaction
Troubleshoot network port configuration issues
Understand prefix and access lists, read and comprehend traceroutes
Create A, C, and MX records using basic knowledge of DNS
Maintain/troubleshoot VPN’s and ability to check Phase 1 and Phase 2•Triage and escalate tickets according to QTS policy
Conduct firewall rule changes
BS degree in Computer Science, Management Information Systems, Engineering or other related field or equivalent professional experience
Five or more years of progressive IT engineering experience
Three or more years of professional network engineering experience
Solid proficiency with at least two of the following protocols: BGP, OSPF, HSRP, EIGRP, MPLS
Solid understanding of anti-DDoS and IPS/IDS solutions
Two or more years of experience with a Service provider, preferably in a Data Center environment
CCNA/CCNP certification (or equivalent)
Experience working with network security components such as firewalls, VPNs, load balancers, IPS/IDS
Advanced skill level with Cisco iOS, iOS-XR, and/or Nexus OS (NX-OS)
Hands on experience configuring, testing, troubleshooting on Cisco routing, switching, and security platforms like Cisco Catalyst 6500/7600, Nexus 9000/7000, and ASR 9000.
KNOWLEDGE, SKILLS AND ABILITIES
Strong communication skills. Ability to convey technical requirements and concepts to technical and non-technical clients and corporate audience
Excellent written and oral communications, problem solving and process management skills
Ability to work well within a team environment in a matrixed organization
Strong interpersonal skills with the ability to interface with all levels of the organization
To apply for this job please visit qtsdatacenters.wd5.myworkdayjobs.com.