Senior Product Management & Operations Director (J00130755)

Website EquifaxCareers Equifax

Smarter insights for smarter decisions.

Our Corporate Services Alliance is looking to hire a Senior Product Management & Operations Director who is passionate about customer centric products for internal customer segments. As a Product Manager & Operations Director at Equifax, you will enable product mindset across the product portfolio while leading operational activities across the portfolio of internal products.

What You’ll Do 

  • Lead operational activities across the portfolio of internal products, including annual road mapping, quarterly planning, voice of customer strategy, score carding, portfolio-level work entry, business case governance,  change management strategy and execution to mature a product-led organization, executive level reporting/story-telling, and ad hoc initiative management (current portfolio is divided into 3 segments: 1) solutions for all Equifax team members 2) solutions for EFX technologists and 3) solutions for business operations teams and corporate functions)
  • Enable product mindset across the product portfolio – includes driving adoption of the product hierarchy and maintaining portfolio-level roadmaps enabling alignment with the Equifax Technology roadmap
  • Drive and execute Voice of the Customer strategy, streamlining VoC activities across product families. Drive cross-organization dependency identification and roadmap validation
  • Drive product adoption strategy and tracking across the portfolio
  • Partner with Agile Transformation team to create and implement the product management-product owner operating model
  • Partner with Product Readiness to drive appropriate supporting education, communication, and collaboration across the organization to enable adoption
  • Drive operational efficiencies across product families – lead, contribute to, and participate in alliance-level collaboration for continuous process improvement, ex: Agile improvements, strategic initiatives, escalation-resolution
  • Program manage business case process across the portfolio and partner with product managers to enable meeting enterprise requirements from finance/HR
  • Reporting – produce executive level quality reports that provide accurate, well-articulated updates that properly manage expectations of all stakeholders in the organization

What experience you need 

  • Bachelor’s degree in Information Technology or Computer Science or equivalent experience
  • 10+ years’ in product/technology environments
  • 5+ years experience as a Product professional and is fluent across product lifecycles
  • Change management experience driving new/modified enterprise processes
  • Well-developed leadership and project management capabilities in agile environment with demonstrated success
  • balancing multiple cross-functional projects
  • Comfortable leading change
  • Proven track record of developing plans and implementing sustainable improvements in programs and effective organizational change management capabilities

What could set you apart

  • You have exceptional analytical skills and the ability to represent an abstract problem in the form of some finite real object of the system, which can be evaluated, designed and developed
  • You have experience with change management and leading/driving new or changed processes
  • Able to work independently, to be a self-starter, to be assertive in driving action, and taking the initiative on building plans, pursuing new avenues for services, and testing new technologies
  • You have experience in similar business product services and/or external customer/market experience
  • You are an articulate communicator – both speaking and writing – and in a variety of styles including legal, business requirements and marketing
  • You possess technical fluency, with the ability to comfortably discuss technology concepts, and have an understanding of the entire technology stack
  • ​Able to work independently, to be a self-starter, to be assertive in driving action, and taking the initiative on building plans, pursuing new avenues for services, and testing new technologies

We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.

If this sounds like somewhere you want to work, don’t delay, apply today – we’re looking for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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