Business Relationship Manager

Website EquifaxCareers Equifax

Smarter insights for smarter decisions.

Equifax is transforming our business – and product innovation is at the center of our strategy. We are looking for an experienced Business Relationship Manager who is collaborative and passionate about building and/or enhancing  great products and experiences in a highly regulated and matrixed environment.

This individual will be functioning as a customer facing Business Relationship Manager to perform post-production support functions.  This team will be responsible for the ongoing support of USIS applications in production and will interface directly with customers and Equifax technical, operations and business teams to resolve and complete customer requests.

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

The Perks of being an Equifax Employee?

  • We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, schedule flexibility, work from home opportunities, paid time off, and organizational growth potential.
  • Grow at your own pace through online courses at Learning @ Equifax.

What You’ll Do 

  • Develop functional specifications that satisfy client requirements (large scale).
  • Lead team members, clients, and other stakeholders in reviewing and refining requirements.
  • Capture and refine requirements across multi-disciplinary teams.
  • Actively address issues; setting priorities when appropriate.
  • Lead production deployment planning.
  • Guide and mentor junior business analysts.
  • Perform system validation.
  • Assist clients with ongoing support for applications.
  • Analyze, diagnose and solve customer issues independently leveraging other resources within Equifax when required.
  • Address system incidents, informational requests and other support with a sense of urgency and due professional care.
  • Perform outbound communication and notifications related to USIS applications.
  • Transition customers from project teams to post-install support teams.
  • Provide prompt and courteous service to external customers, internal business and IT partners.
  • Maintain and update request information within the request tracking/ticketing system.
  • Implement customer support best practices.
  • Maintain customer application run book.
  • Develop and maintain positive relationships with key customer contacts.

Coverage

  • Business working day M-F  :  8AM ET to 5PM ET
  • Mandatory weekly on-call support rotation.  24×7 support required 2 of every 8 weeks.

Qualifications 

  • Bachelor’s Degree in a technical area of study, or equivalent combination of skills and experience.
  • 5+ years experience as a Business Relationship Manager working with external customers.
  • 3+ years experience with all or any of the following: XML, SQL, Unix/Linux, Java runtime, Middleware.

Extra Points for any of the Following

  • Ability to learn the Equifax tool set required to perform the job.
  • Ability to learn Equifax products and related industry knowledge.
  • Excellent communicator.
  • Exceptional customer service and follow-up skills, energetic with positive attitude.
  • Research, investigate and analyze requests with minimal oversight or guidance.
  • Must be able to own and see tasks through to completion without significant guidance.
  • Demonstrate proficiency to define problems, collect data, establish facts, and draw valid conclusions through deductive reasoning.
  • On-call support required 2 out of every 8 weeks

Success Attributes of an Equifax employee; does this describe you?

  • Accountability
  • Bravery
  • Curiosity
  • Collaboration
  • Think and act differently
  • Trust
  • Ownership
  • Decide-Execute-Ship

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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