Website Cox Business

The Business Analyst consults with internal customers and external vendors to capture agreed-upon business objectives and processes. Communicates processes and their implications to technical and non-technical contributors to ensure that applications accurately meet business users’ goals. Performs stakeholder analysis to understand impacts of system changes to functional teams. Creates program level communications to update users and team on system enhancements and process changes. Business Analysts can create system requirements, collaborating with the design teams to determine that application, database, & other system impacts based on the requirements. The Business Analyst works with other members of the technical teams to ensure all requirements are addressed in the solution design.

Primary Responsibilities and Essential Functions

  • Develop Program level communications to update user community of on-going enhancements, changes and activities related to the project.
  • Identify project stakeholders, risks and benefits of alternate designs; document assumptions; assess project impact of system changes to users, internal and external customers
  • Conduct System Requirements (SRQ) reviews with project stakeholders and document consumers to ensure completeness and adherence to business requirements
  • Consult with internal customers, cross-functional team members and external vendors to capture agreed-upon business objectives and processes to define system requirements
  • Update and map SRQs to Business Requirements in the Requirements Traceability Matrix (RTM)
  • Review Architecture, Engineering and Application Development designs and QA / UAT test plans to ensure requirements are met and the RTM is updated as required
  • Provide BA support for software testing and debugging plans to ensure requirements are met
  • Provide status reporting for project progress, issues, dependencies and risks
  • Proactively analyzes and documents solutions
  • Identifies risks/pitfalls and articulates possible options
  • Participates in business strategy & portfolio level discussions
  • Knowledge of the business may be deep in one functional area with broad understanding of other functional areas.
  • Knowledge sharing and mentoring of lower level team members is customary
  • Sphere of relationship and influence is within team, with key stakeholders & with senior management
  • May facilitate meetings


  • 5 or more year of experience preferred in related field
  • 3 or more years of experience required if candidate possesses a related advanced degree
  • Requires strong knowledge of database and database management
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization


  • BS/BA degree in related discipline strongly desired (i.e. Computer Science, Engineering, etc.).
  • Experience in telecommunications industry desired.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Primary Location: 6205-B Peachtree Dunwoody Rd, Atlanta, GA, US

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 202102698

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