Website Cox Business

The Business Analyst III (BA) role is recognized as a creative thought leader and visionary in process and underlying tools for marketing and sales process automation at Cox Business. The BA will support boundary partners’ needs (e.g., Marketing, Sales, Order Fulfillment, Engineering, Construction, and Product functional leads) with an ability to translate needs into technical specifications within CRM/ Service Delivery tools.  The BA will also work with cross-functional teams and stakeholders on ideas, solutions, solution implementation and drive desired results of the business. The BA is routinely called upon to apply mastery of existing and emerging technologies, best-practices, and processes. This role will also serve as a SME, provide tactical guidance, and support teammates (contractors or employees) in a leadership capacity as needed.

Primary Responsibilities

•    Facilitate creation, refinement and appropriate delegation of Business Requirements utilizing agile or Business Process and Analysis (BPA) methodologies as determined by lead •    Capture agreed-upon business objectives and processes to define system requirements from internal customers, cross-functional team members and external vendors
•    Manage Scoring (approving) and claiming processes while ensuring Use Cases are easy to comprehend and traceable
•    Document impact of system changes to end-users, internal and external customers
•    Develop and document System Requirements (SRQs), process flows and use cases
•    Update and assign SRQs to suitable Business Requirements within the Requirements Traceability Matrix (RTM)
•    Conduct SRQ reviews with stakeholders to ensure completeness and adherence to business requirements
•     Review, test and debug design plans in pre-production environments (e.g. QA and UAT) to ensure requirements are met and RTM is maintained
•     Provide project status (e.g., progress, issues, dependencies, and risks)
•     Participate in business strategy and portfolio discussions
•     Develop business knowledge from several functional areas
•     Share acquired knowledge with/and mentor team members
•     Develop relationship and trust among team, key stakeholders and senior management


  • Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S.-based job. (Reasonable accommodations for medical and religious objections will be considered.)
  • 5+ years relevant experience in full life cycle product implementation (e.g., requirements gathering, process design, configuration, functional design, testing, conversion, and deployment) of CRM and SFA (Salesforce Automation) systems
  • Ability to grasp and explain complicated subject matter to others across the business that are less connected to the situation and/or are less technically-oriented
  • Exceptional business acumen, story-telling skills with the ability to communicate and drive action
  • Excellent interpersonal, leadership, presentation, and collaborative skills to work effectively with teams throughout organization
  • Demonstrate ability to multi-task, work under pressure, and think analytically
  • Possess in-depth, hands-on knowledge, and experience with at least one industry-standard CRM system; preferably
  • Manage and adhere to product roadmap for CRM in conjunction with functional leads


  • Prior experience actively supporting or working in Sales Organization: Lead Management, Account Management, Opportunity Management, Contact Management, External List Management, Personalization, and Customer Lifetime Value
  • Bachelor’s degree in Business Administration, Project Management, Computer Science, Information Systems or a related field. MBA a plus
  • certification, Scaled Agile Certification, or Green Belt Certification
  • Experience creating test cases and user testing
  • Telecommunications industry
  • Agile or Business Process and Analysis methodologies and execution
  • Jira for ticket and workflow management
  • Visio or iGrafx for process mapping

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We’re dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We’ve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us.  Our primary divisions – Cox Communications and Cox Automotive – are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators.  We’re also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation.  We’re looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you’ll be going with us, and the common purpose that unites us at

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).  For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations:  Cox accepts resumes only from agencies with which we formally engage their services.   Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

Primary Location: 6205 Peachtree Dunwoody Rd, Atlanta, GA, US

Division: Cox Communications Inc

Job Level: Individual Contributor

Travel: No

Schedule: Full-time

Shift: Day Job

Requisition Number: 217992

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